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 IT business risk is underestimated by the IT leaders of Europe – how then, can they ‘run IT like a business’? A new report from Mercury and the Economist Intelligence Unit exposes the causes, effects and potential remedies to this most serious business issue.
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It Takes More than a Ring Binder to Make ITIL Work
In the quest to tie IT efforts to business goals, many businesses are turning to IT Service Management (ITSM) initiatives based in the Information Technology Infrastructure Library (ITIL) framework. ITIL is a good starting point for ITSM. It provides a best-practices framework and a shared vocabulary for IT departments and business units working together to align IT projects with business goals. But many ITIL initiatives are delivering less than expected. Why? Because they lack the essential foundation for success. [read more]
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Building on a Strong Commitment to SAP
With so many critical business processes dependent on SAP applications, no enterprise can afford to have these applications fail in production. But with flat budgets, increasing change, tighter deadlines, and changing technologies, IT departments are scrambling to keep testing and validation processes up to par. As products like Mercury LoadRunner™ demonstrate, Mercury has always had a strong commitment to helping our customers face this challenge. [read more]
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Time to Get Ready for Mercury World
Mercury World 2006 will take place at the luxurious Bellagio Hotel in Las Vegas, Nevada, on
October 8-11. This is the event for IT professionals and now is the right time to start planning and preparing to attend. Whether your expertise is software development, apps, ops, QA, compliance and risk management, or project and portfolio management, you’ll find keynote addresses and educational track sessions that will give you critical new insights you can take back to your company and apply to your everyday work. [read more]
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Managing Change: PAETEC, Birlasoft, and IT Governance
Renowned business author Peter F. Drucker has said that successful entrepreneurs “exploit change as an opportunity.” Like most great ideas, it sounds simple. But IT business decision makers can attest that to exploit change, one first has to manage change. From software updates, to ERP installs, to shifting from a cost center to a source of innovation and business value, managing change in an IT environment is a huge challenge as well as an opportunity.
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INFOSPACE AND MERCURY
“InfoSpace is moving from a system-management model to a service-management model.
We’re focusing more on service availability and understanding services from a business perspective. Mercury Business Availability Center has really helped us achieve that.”
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FRIENDS PROVIDENT AND MERCURY
“Friends Provident’s Testing Best Practice Team utilizes components of Mercury’s Quality and Performance Centers. This solution replaced a myriad of project systems based on MS Word and MS Excel plus a small implementation of another vendor’s testing tools. The new corporate system provides projects with a test management platform customized to our application development life cycle standards.”
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COMSUPER AND MERCURY
“We’re now operating in an extremely competitive market and we have to lift our standards. One way we’re doing this is to become ISO9000 accredited, and Mercury Quality Center is central to helping achieve this. Prior to Mercury we had information held in disparate systems, and some of it was incomplete or missing. However, with Mercury Quality Center, we now have complete visibility, accessibility, and traceability of information and processes. This helps us comply with audits and improves application quality.”
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