Mercury Business Availability Center is the only solution that enables proactive business service management. It helps you measure and manage what matters most, so you respond faster, with your best resources, to increase the value your applications deliver to the business. It includes integrated applications and a business dashboard for performance and application monitoring, system availability management, service level management, configuration management, application mapping, diagnostics, and problem resolution.

• Manage IT from a business perspective to improve service levels.
• Identify and diagnose issues quickly to minimize customer downtime.
• Proactively map the application and infrastructure environment to manage business impact.
• Manage the dynamic relationships between users, applications, and underlying infrastructure.

In support of our recent introduction of Mercury BTO Enterprise — the first integrated suite of BTO offerings designed to optimize the business outcome of IT — Mercury Business Availability Center 6.0 includes the following new features and functionality:

Business Availability Center Dashboard
• Enables real-time business service management
• Includes a new column showing changes to configuration items (CIs) and a drill down to a visual topology view

Mercury End User Management
• End user and system metrics can now be automatically correlated, helping reduce meantime to resolution

Mercury Service Level Management
• Now you can associate configuration changes with service levels for real-time service level management
• New Service Level Management Wizard helps you identify and define service levels
• New Outage Management feature allows you to accurately factor scheduled maintenance into your SLA reporting

Mercury Real User Monitor
• Delivers deep visibility into real user behavior, so you can quickly diagnose real user problems and determine service levels for real users
• Captures real user business process and generates test scripts for Mercury LoadRunner

Mercury Diagnostics
• Mercury’s Total Trace Technology provides faster time to resolution, a lightweight architecture, and it allows you to break down transactions across multi-application J2EE environment

Product Integrations
• A newly integrated configuration management database (CMDB) provides a real-time view of applications and infrastructure for every product within Mercury Business Availability Center
• Mercury Application Mapping and Mercury System Availability Management enable faster time to monitor via automatic discovery and template-driven configuration of monitors

For more information on Mercury Business Availability Center, visit www.mercury.com/us/products/business-availability-center/.