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XANSA and Mercury
“In 2002, a leading telecoms company awarded Xansa one of the UK’s largest business process outsourcing (BPO) contracts to manage its accounting and financial services divisions. This major initiative centered on transferring the customer to Oracle Apps 11i. The project’s scope meant that our existing management systems, although rigorous, needed to be replaced. We moved to Mercury IT Governance Center [renamed Mercury Project and Portfolio Management Center] to provide total control and visibility over requests and workflow. Its disciplined industry standard frameworks complemented by automated testing help to identify issues before we go live and compress the project lifecycle. Our non-production environment has increased in size by 300 percent without extra resource, while development that once required weeks to complete is finished in a weekend. The Mercury solution is an invaluable component in our drive to deliver £93 million savings over seven years.”
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Rabobank and Mercury
“Rabobank Group has 213 independent cooperative branches supported by the central organization, Rabobank Netherlands, and a high-profile international arm. We enjoy a strong reputation for governance, applying technology to control risk and enhance the customer experience. To further improve the performance of our IT systems, we’ve implemented components of Mercury Business Availability Center. We can immediately spot and (often resolve) issues before they become apparent to end users, and we’re able to make informed judgments about where system enhancements are required: It’s a highly valued perspective that has enhanced service delivery.”
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DnB NOR and Mercury
‘‘The acquisition of the Gjensidige NOR bank by DnB NOR, the largest banking-related take-over in Norwegian history, created the demand to integrate the core financial systems of the two businesses. This required the combining of 2 million customer details spanning credit/debit cards and savings and current account records. We couldn’t possibly manage the workflow using manual processes. We therefore mandated that all teams involved in the integration used Mercury TestDirector for Quality Center to automate test planning, scheduling, and reporting. The decision paid dividends: We delivered an improved customer experience while the new system is generating the significant process and back office economies predicted when the takeover was announced.”
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Remember when a “business application” was a single, monolithic block of code? Running on a single dedicated set of resources and serving the needs of one organization? Remember when end-users knew where to call if the application wasn’t performing, and the IT staff didn’t have far to look to find the source of the problem? Those were the good old days, and we can’t bring them back. But Mercury Business Availability Center™ for Composite Application Management can help you cope with the complexity of today’s composite application environments. 
